The High Impact Quality management process is viewed as three interconnected components that must successfully work together to maximize the effectiveness of your organization: 

• first, your organization's understanding of the customer and your focus on meeting customer needs,
• second, the inherent capabilities and learned skills of your employees;
• third, the systematic quality methodology defined and exhibited by the leaders in your organization. 

These must all be designed to increase the value delivered to clients.  Ensuring these three components interact efficiently increases the value your organization delivers to clients, allowing your company to drive optimal revenue growth.  The High Impact Quality process analyses the performance of each component and lays out a prioritized improvement plan.  Your internal business experts and our process engineers can use this plan to drive enormous improvements in the effectiveness of your organization.

The principles of High Impact Quality are being published by Lotus Pond Media as an eBook in March of 2009.  Pre-publication orders can be reserved by emailing sales@highimpactquality.com.  Pre-publication copies are available for 60% off the retail list price of $25.00.  Reserve your copy of the High Impact Quality eBook for just $10.00.  No credit card numbers or payment required until publication in March of 2009.  Reserve your copy by emailing sales@highimpactquality.com with Reserve in the subject line.  Provide your name, address, and telephone number in the body of the email and we will hold your copy on reserve until the March, 2009 publication.

Sample chapters from High Impact Quality:  Exactly what you need to know to provide Extraordinary Service will be available online soon.

High Impact Quality is written by Steven C. Grant, Managing Director, Customer Research Center.  High Impact Quality summarizes the essential lessons in quality management and service quality that Mr. Grant learned over thirty years of experience with American Express, MasterCard, First Data, Marsh, WebMd, and through client engagements at the Customer Research Center.