The High Impact Quality ebook and website are a joint project of Lotus Pond Media and Steven Grant, Managing Partner at the Customer Research Center.  The Customer Research Center helps businesses create extraordinary relationships with customer and clients through the optimization of their sales and relationship managment processes.   

Mr. Grant has over 30 years of experience with Fortune 100 global brands as well as small start-up businesses led by innovative entrepreneurs.  In both cases his focus has been on understanding and implementing leadership practices, employee engagement strategies, and workflow designs that help these businesses gain a competitive advantage through enhanced relationships with their customers and clients.

Now, these years of hard work and careful analysis are captured in a new ebook and on the High Impact Quality website.  Using the lessons learned with major corporations, testing and refining those lessons with small businesses and entrepreneurs, High Impact Quality, provides a step-by-step guide to implementing the best relationship management strategies across your business.